Record of intent
FY26 Q1Q1 focuses on billing unification and self-serve migration to reduce support load and unblock enterprise pipeline. EU compliance certification is in scope; partner co-sell is deferred to Q2.
Distilled by Helm from 14 Slack threads, 4 Google Docs, and 3 meeting transcripts.
Helm detected drift from intent
Jul 10, 2026Pilot partner co-sell program
- Signal
- Slack #gtm-strategy and a new Google Doc show the team restarting partner co-sell planning this week — staffing two reps against it.
- Conflicts with the record of intent
- The FY26 Q1 record of intent explicitly deferred partner co-sell to Q2 to protect billing unification and self-serve migration.
Helm suggests: Re-align with leadership before committing capacity, or record a deliberate change of intent.
Anchored outcomes · FY26 Q1
Deliver compliance certification for EU region
AnchoredRequired for EU expansion; legal and sales have been pushing for timeline.
- Success metric
- Certification achieved
- Target
- Complete by Dec 31 · By end of FY26 Q1
Why this, and what we traded off
- Board asked for clarity on EU readiness.
- Legal and Security committed to support.
Outcome owner Morgan TaylorDecision owner Sam ChenGoogle DocLaunch self-serve migration toolkit
AnchoredEnterprise deals are blocked on manual migration; product-led motion needs this.
- Success metric
- Time to first value for new enterprise accounts
- Target
- Under 14 days · By end of FY26 Q1
Why this, and what we traded off
- Product and GTM agreed on self-serve as differentiator.
- Documented in Q1 planning doc.
Outcome owner Alex RiveraDecision owner Sam ChenGoogle DocSlack threadShip unified billing experience
AnchoredCustomers hit friction when managing multiple products; support volume is high.
- Success metric
- Support tickets related to billing
- Target
- Reduce by 40% · By end of FY26 Q1
Why this, and what we traded off
- Leadership aligned on single billing surface as top priority.
- Engineering capacity committed from Platform and Payments.
Outcome owner Jordan LeeDecision owner Sam ChenGoogle DocSlack thread